Shop Manager

Oversee daily shop operations, ensuring efficiency, a seamless workflow, and an exceptional customer experience.
Supervise and support staff by scheduling shifts, delegating tasks, and providing training in customer service, hygiene protocols, and teamwork to uphold high service standards.
Monitor and manage stock levels of dessert ingredients, burgers, drinks, and other supplies, ensuring proper storage and handling to minimize waste and prevent contamination while placing timely restock orders.
Ensure strict adherence to hygiene, food safety regulations, and best practices in ingredient management and food handling.
Manage cash handling, tills, and financial reporting, ensuring transaction accuracy while monitoring overall shop revenue and expenses.
Develop and implement promotional strategies and upselling techniques to maximise sales, enhance customer satisfaction, and drive brand loyalty.